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Disability Services & Advocacy, LLC "Lifetime Planning and Services for People with Disabilities and their Families"
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SUSSEX COUNTY TRANSIT
F. NO SHOW/CANCELLATION POLICY Sussex County Transit (SCT) was created in 1981 to offer basic transportation services to the residents of the County. Over the years, the system has evolved into a multi-faceted operation. What started out as an agency of two buses and four staff has grown to a staff of 20 with 15 vehicles. Nearly 100,000 rides are provided annually. Operations SCT programs are divided into two major categories - public transit and paratransit. Services are staggered over the course of a 14 hour day, 5:00 A.M. - 7:00 P.M., Monday - Friday, with the exception of Legal County Holidays. Public transit service is comprised of four intra-county routes. The majority of the service time is devoted to connecting the towns in the central part of the County. Ten trips a day are available to meet the travel needs of the general public. Funded under Sec. 5311 of the Federal Transit Act, this service is designed to provide public transportation in rural areas. The fare is $.50 per one way trip. Children 12 and under are free. Passengers must have exact fare - drivers cannot make change. Monthly bus passes are available from the Transit Office. Senior citizens and persons with disabilities may participate in New Jersey's Reduced Fare Program whereby they can ride a SCT bus for half fare during off-peak hours. Service dogs are welcomed on all buses. Passengers will be picked up and discharged at all published bus stops. Operations will stop at other locations along the route on a hand signal from the passenger. However, the operator must be able to pull off the road safely. In order to better serve the residents near the established routes, SCT create a Route Deviation Program. The bus can be diverted off route for passenger pickup/drop off. This service is available to the general public in the area up to three-quarters of a mile of the established route where accessible to the bus. Passengers must request this service in advance by calling the Transit Office at 973-579-0483. The fare for a route deviation is $1.00 per one way trip. Paratransit service is designed for senior citizens and persons with disabilities. Transportation for these two populations has both an in-county and out-of-county component. In-county transportation services are available for local errands such as medical appointments, shopping, nutrition, community services, banking, etc. Out-of-county transportation is limited to non-emergency medical appointments. The service area extends as far as Morristown, and across the line into Warren and Passaic Counties as well as into Port Jervis, NY, and Milford, PA. Anyone 60 or older is considered a senior citizen. People of any age with a temporary or permanent disability, mental or physical, are considered disabled residents. Passengers must be able to travel independently or with their own companion. Bus aides are not provided. Paratransit bus service is operated curb-to-curb. Passengers should be able to come out of their home to meet the bus. Drivers are not permitted to break the security of the home. Trip reservations can be made up to 30 days in advance, but no later than 12 Noon the day before the trip. For passenger registration or trip reservations call the Transit Office at 973-579-0483. For general information, call 973-579-0480. Paratransit is operated under a variety of funding sources. The programs outlined below comprise SCT's coordinated paratransit service.
Transportation is a team effort. But it is not just the transit staff that makes up the team. Passengers are players on the team as well because Transportation Involves Passengers (TIPs). Passengers also have responsibilities to help make the system (team) run. To take your place on the SCT team, please read through the 10 TIPs listed below. By doing your part, you can help us do a better job of providing you and your fellow passengers with a safe and reliable trip.
Purpose: This policy is designed to provide a means to more manage the reservation/scheduling portion of Sussex County Transit's (SCT) operations system. Passengers are expected to be accountable for their trip requests. Every effort should be made to keep an appointment with SCT. No shows and cancellations waste scheduling resources that can result in denying rides to others. This policy will be implemented as follows: No Shows: 1. A no show, or trip cancellation by a passenger at the door, will result in a charge to the funding source for one passenger trip, where applicable. 2. Continued no shows by the same passenger will result in sanctions on a quarterly basis as per this schedule: A. Two no shows within the quarter will result in a warning to the passenger. B. The third no show within the quarter will result in a two week suspension of service. A written notice of suspension will include information on SCT's grievance procedure. C. The fourth no show within the same quarter will result in permanent loss of service. A written notice of loss of service will include grievance information. Cancellations: 1. Individual cancellations of five or more days in one
month will result in a written warning to the passenger. 2. Cancellations of 10 or more days in one quarter will result in a two week suspension of service. A written notice of suspension will include information on SCT's grievance procedure. 3. Cancellations of 15 or more days in one quarter will
result in permanent loss of service. A written notice of loss of service will include grievance information.
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