RETURN

MONMOUTH COUNTY 
DIVISION
OF TRANSPORTATION

For seniors
and residents with disabilities

County Transportation Information Center

Monday-Friday, 8 am - 4:30 pm

(732) 780-1121

I. OVERVIEW

II. POLICIES & PROCEDURES

    a. Advance Registration Requirement
    b. Cancellation Policy
    c. Denied Trips
    d. Fare Policy
    e. Reduced/No Fare Determination
    f. Complaints

III. FARES & FUNDING

IV. MCDOT SERVICES

V.  EXPLANATION OF TERMS

OVERVIEW:

NJ Transit information is available from 6 am-midnight at 1-800-772-2222

POLICIES & PROCEDURES

Advance Reservation Requirements

At least 48 hour notice is required for SCAT services.  Priorities are given to life-sustaining medical services, including kidney dialysis and cancer therapy.  Alternate transportation, such as shared ride taxi services is available.  Because on-time arrivals to appointments is critical, there may be delays of up to 45 minutes on return trips.  There is no guarantee that a service can be scheduled.  (732) 431-6480 ext. 1.

Cancellation Policy

A passenger who has not called to cancel is considered a "no-show" trip.  Three or more times in one month will result in denial of service during thee following month.  Time and money spent on sending a driver to a destination where the passenger is not present results in denial of services to eligible passengers.  Please make every effort to call the SCAT office if you need to cancel a trip.

Denied Trips

About 90% of the requested trips can be provided.  There can be difficulty scheduling medical trips of great distances across the county, trips before 10 am and after 2 pm.  There is also a greater number of requests in the shared ride regions than there are funds and equipment available.

Fare Policy

Fares will be chargedd for transportation services.  The fares collected will be used to provide additional transportation opportunities for senior and disabled residents of Monmouth County.  No eligible resident will be denied access to services.  Fares are in line with those rates charged for public transportation services.  Any increase in fare will be subject to public hearings.

Reduced/No Fare Determination

The Income Eligibility Application must be complete.

Complaints

Call (732) 431-6485 ext. 6 and provide the following:

We encourage you to provide your name and telephone number so we can let you know what action will be taken to correct the problem.

You may also submit a written concern to:

MCDOT
250 Center Street
Freehold, NJ 07728
Attn: Route Supervisor

FARES & FUNDING

Fares for Services

Ticket booklets containing 20 (twenty) $1.00 coupons can be purchased in advance or at the time of the trip.  Discounts or free booklets can be obtained for those residents with a low income.

One-way Costs:

Yearly Budget

MCDOT SERVICES

MCDOT provides over 446,000 trips per year to Monmouth County residents.

Services Provided:

1) Door to door service to 12 nutrition sites and senior centers five days a week.

2) Food shopping in 36 municipalities, either as a half day or whole day

3) Medical transportation within Monmouth County with at least 48 hour notice

4) Service for veteran to Brick, East Orange and Lyons' Veterans' Hospital one day a week

5) Daily medical trips to New Brunswick, Edison, and Newark

6) Transportation for kidney dialysis to eight renal dialysis service centers in Monmouth County, when referred by a social worker.

7) Shared ride service in all areas of the county with a 24-hour reservation Monday, Wednesday, Friday, Saturday 8am to 4pm and Thursday evening 4 to 9 pm.

8) Transportation for disabled residents five days a week to Brookdale College and Monmouth University.

9) Extensive transportation for persons affected or infected by HIV, referred by a caseworker.

10) Daily service for participants in ARC, MCVR, and DDD programs in Monmouth County from certain geographic areas.

11) Work trips for disabled clients on a daily basis as combinations of MCBETS and SCAT.

12) Semi-fixed route shuttle services in five areas

                  Howell-Freehold          Marlboro-Freehold
                  Red Bank-Bayshore    Aberdeen-Bayshore
                                  Belford-Bayshore

13) Special trips by sponsoring organizations at our cost-$28.20 per hour.

14) Medicaid medical transportation in the Long Branch and Tinton Falls and Freehold-Marlboro-Howell areas

15) Transit information

EXPLANATION OF TERMS

ARC - Association for Retarded Citizens

DDD - Division of Developmental Disabilities

BCBETS - Brokered Employment Transportation Services for first-time or new employment for qualified persons with disabilities

MCVR - Monmouth County Vocational Rehabilitation

SCAT - Special Citizens Area Transportation

SECTION 5311 - Federal rural transportation funds

TITLE III - Older Americans Act