 |
Disability Services & Advocacy, LLC "Lifetime Planning and Services for People with Disabilities and their Families"
|
|
|
|
MERCER COUNTY T.R.A.D.E Transportation Resources to Aide the 300 Scotch Road 1. MISSION
STATEMENT
To provide a safe, efficient and economical para-transit service to all eligible Mercer County residents by trained drivers and staff dedicated to the passengers' special needs and a commitment to excellence. Mercer County T.R.A.D.E. (Transportation Resources to Aide the Disadvantaged and Elderly) provides transportation services to transportation-disadvantaged Mercer County residents who are: 1. Senior citizens (60+) or 2. Persons with disabilities or 3. Economically disadvantaged All trips are grouped into the following categories: 1. Subscription: trips to employment, dialysis, nutrition sites, rehabilitation sites, radiation, etc. which are provided on an ongoing basis. 2. Demand Response: trips to doctors' appointments, out-patient clinics, beauty parlors, or shopping, which are provided on an as-needed basis. How do I schedule a reservation? 1. Call 530-1972, Monday through Friday 9:00 a.m. to 12:00 p.m., up to 14 days prior to the date of your scheduled appoinment. 2. Demand Response appointment time slots are available from 9:30 a.m. to 1:30 p.m. 3. Appointment time slots for the Princeton/Hightstown area are available from 11:00 a.m. to 1:30 p.m. Princeton/Hightstown residents can call toll free (609) 275-2929. 4. Identify yourself and whether you have registered with T.R.A.D.E. If you are not registered, please be prepared to provide the intake operator with the following information:
NOTE: All information is strictly confidential You must provide the intake operator with the appointment time and date, your destination's address and phone number, and return ride information. Please inform T.R.A.D.E. if you require a wheelchair lift vehicle or if special mobility assistance is required. If you need the assistance of another individual, inform the intake operator so that seating will be available. POLICY NOTE: T.R.A.D.E. drivers are not allowed to take a wheelchair up or down more than one step without the assistance of at least one other able- bodied person. Rides are available on a first-come, first-served basis. Schedule ahead to secure your ride! When should I be ready for pick up? We ask every passenger to be ready for pick up one hour before your scheduled appointment. Clients who reside in multi-unit dwellings must wait in the lobby. Our drivers have full passenger schedules. Consequently, they may not wait more than 5 minutes for you. Please be on time! Will the driver wait or remain with me? T.R.A.D.E. drivers cannot wait with you. When making your reservation, yo must provide T.R.A.D.E. with accurate information regarding your return time. What if my appointment is cancelled? Promptly notify T.R.A.D.E. at 530-1971 of cancellations. Dispatchers are in radio contact with drivers. please remember to call. A wasted trip costs taxpayers money and denies service to other potential riders. Is there a fee for T.R.A.D.E. service? No. Transportation is provided free to eligible Mercer County residents. Who do I call if I have a comment regarding service? T.R.A.D.E. is very interested in your view of our service. If you wish to compliment us on the service received or notify us of problems, call us at 530-1973 between the hours of 8:30 a.m. and 4:30 p.m., Monday through Friday. Please provide as much information as possible in order for us to follow up and/or take the appropriate action. What are my responsibilities as a passenger?
What happens in bad weather, snow or ice? Severe weather conditions may fore service cancellations when safety can be affected. For information about T.R.A.D.E. service during severe weather condition, please listen to the following radio stations: WPST........................97.5 FM
|
|
|
|
|
|
Send mail to willamsengland@aol.com with questions or comments about our services or this web site. Copyright © 2003 Disability Services & Advocacy, LLC |
